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**Example of the Scam**

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Spot Amazon Scams and Stay Protected

As one of the world’s largest retailers, Amazon is often targeted by scammers. Protect yourself by staying alert to unsolicited emails, calls, or texts claiming issues with your account.

Common Amazon Tactics

Fraudsters impersonate Amazon representatives to steal personal or financial information. They might:
Claim suspicious account activity or payment issues.
Send fake emails or texts linking to fraudulent sites.
Pressure you to act quickly or provide sensitive details.

Example of the Scam

Pam receives a phone call from someone claiming to be from Amazon customer service. The caller tells Pam that there’s a problem with her recent order and asks her to confirm her credit card information so Amazon can process a refund. Pam, believing the call is legitimate, provides her card details to a scammer. 

How to Protect Yourself
Avoid Clicking Links: Use the official Amazon website or app instead of links in unsolicited messages.
Stay Wary of Urgent Requests: Amazon won’t pressure you to share personal or financial information via phone, email, or text.
Verify Suspicious Messages: Contact Amazon directly through their official site or app.
Enable Two-Factor Authentication (2FA): Add extra security by requiring a unique code to log in.

If You’ve Been Scammed
Contact Amazon: Report scams at Amazon.com.
Change Your Password: Use a strong, unique password and enable 2FA.
Monitor Your Accounts: Check for unauthorized activity on Amazon and linked accounts.
Report Fraud: Notify the FTC ReportFraud.ftc.gov and your credit card provider.
Be Vigilant: Watch out for follow-up scam attempts.
If you suspect your CommonWealth account has been affected, reach out to us immediately. Explore our fraud prevention resources to learn how to safeguard your accounts and stay secure.

Additional Resources
Identity Protection - 5 min module
Mobile and Online Banking - 4 min module
Introduction to Social Media Scams - 7 min module

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